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FAQs

All you need to know about booking with us!

Why Youstylish?
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Why choose us to rent out your property?

We are a leading apartment rental agency, recognised for our professionalism, transparency and quality of service. Property owners who work with us benefit from clear booking management and competitive returns. In addition, many of our guests return year after year, which reflects the trust they place in the way we work.
Ask us how to become part of the You Stylish community.

Why book your accommodation in Barcelona with us?

You will find carefully selected apartments in Barcelona for holidays, business trips or medical stays. All of them are located in exclusive areas, close to the city centre, the beach and the main points of interest. In addition, you will enjoy personalised service before, during and after your stay.

 

 

How can I book an apartment online?

Booking your apartment online is very easy. Simply select your check-in and check-out dates in the calendar, choose the number of guests, and click “Check availability” to view availability and the total price of your stay. Once you have confirmed all the details, click “Book” to start the payment process and complete your online booking in Barcelona.

 

What is the minimum age required to book an apartment?

Bookings are available for adults aged 25 and over, as well as for families. Guests under the age of 25 may also be accepted if they are travelling with their family or for professional reasons on behalf of a company.

 

Can I cancel or modify my booking with You Stylish Apartments in Barcelona?

 

Yes. You can cancel or request changes to your booking, although the conditions depend on the cancellation date and the apartment’s availability.

 

Cancellation policy:

- Free cancellation: if you cancel your booking more than 20 days before the check-in date, the full amount paid will be refunded.

- Cancellation within 20 days of arrival: if you cancel 20 days or less before the check-in date, no refund will be issued.

 

Any changes to confirmed bookings are reviewed individually, depending on apartment availability and the season.

For any questions about cancellations or booking changes, you can contact us directly at apartments@youstylish.com or call our office on +34 930002380

 

Can I find adapted apartments in Barcelona if I am travelling with a baby, a person with a disability, a large group, or someone with sensitivity to light or noise?

Yes. We offer a wide selection of apartments in Barcelona and can help you find the most suitable option for your stay. If your group includes a baby, a person with a disability, a large group, or someone with sensitivity to light or noise, we recommend contacting us directly at apartments@youstylish.com to explain your specific needs. We will be happy to guide you and help you choose the available apartment that best suits your group.

Who should I contact to book an apartment with You Stylish Apartments?

You Stylish Apartments acts as an intermediary between property owners and guests to provide a clear, quick and personalised booking experience. If you would like to book an apartment or have any questions, you can click on the “Enquiry” option shown on each apartment page, just below the online price in the right-hand column. Your request will be answered by a representative in less than 24 hours. You can also email us at info@you-stylish.com or call our office on+34 930002380.

 

How do I contact you to inquire about an apartment?

You can send your enquiry to info@youstylish.com or call our office on +34 930002380. We recommend including the details of your request and your contact information so that we can reply as quickly as possible and help you find the apartment that best suits your stay in Barcelona.

I usually stay in hotels. What are the advantages of choosing a holiday apartment in Barcelona?

Staying in a holiday apartment in Barcelona is an excellent option for travellers looking for more space, privacy, comfort and better value for money. Furnished apartments for short or medium stays are ideal for both holidays and business trips, as they offer a more flexible and comfortable experience than a hotel.

We offer high-end apartments in Barcelona, located in exclusive areas close to the city centre, the beach and the main points of interest. In addition, we combine competitive prices with personalised service to help you find the apartment that best suits your stay.

Do we have any contact number for us to use in case of an emergency?

In case of emergency, please contact a You-Stylish Apartments representative at the following cell phone number: +34 661964231. During the weekdays, a representative may also be reached at our office number at +34 930002380

Where can we leave our luggage if we cannot meet the check-in or check-out times?

 

Yes. We always try to be flexible with check-in and check-out times. However, if there is an arrival or departure scheduled on the same day, we must apply the standard check-in time, between 3:00 pm and 9:00 pm.

If you are unable to fit within this schedule, you can leave your luggage at a luggage storage service in Barcelona or, during office hours, we can keep it temporarily at our office while you continue enjoying the city.

To confirm your check-in and check-out times, we recommend contacting us at check-in@youstylish.com one week before your arrival.

When will my apartment security deposit be refunded?

Your security deposit will be refunded at the end of your stay, once the check-out process and apartment inspection have been completed, which usually takes around 20 minutes. At the agreed check-out time, a member of our team will meet you at the building to collect the keys and arrange the refund of your security deposit, provided that the apartment is in good condition, as it was on arrival, and that no items are missing or damaged.

 

How do I get the keys to the apartment?

We offer a personalised check-in process to make your arrival at the apartment easy and comfortable. One of our agents will meet you directly at the apartment, hand over the keys, and give you a short tour to explain how the accommodation works, including the appliances, WIFI connection, heating, and air conditioning. They will also be happy to answer any questions you may have on arrival.

To avoid unnecessary waiting times, we recommend that once you arrive in Barcelona and before heading to the apartment, you call your check-in agent using the phone number provided in your booking confirmation email. This will allow them to estimate your arrival time and coordinate all the details of your check-in with you.

Who can I contact if I have questions or need assistance during my stay in the apartment?

If you have any questions, experience any issues, or need to report a repair during your stay in the apartment, we recommend contacting the person who welcomed you on arrival as soon as possible. This allows us to resolve any problem quickly and make sure you enjoy a comfortable and worry-free stay.

In the event of an emergency, you can contact our representative on +34 661964231. From Monday to Friday, you can also call our office on +34 930002380.

 

+34 661964231. During the weekdays, a representative may also be reached at our office number at +34 930002380.

What should I do if there is a problem in the apartment or if something gets damaged during my stay?

If any issue arises during your stay in the apartment, or if something is not working properly, we recommend that you inform us as soon as possible by calling your check-in agent on +34 661964231. This allows us to deal with the issue quickly and assist you during your stay.

If any item in the apartment is accidentally damaged, it is also important that you let us know as soon as possible. Depending on the damage, our maintenance team will assess the necessary repair or replacement, and the cost may be deducted from the security deposit.

Is it mandatory to pay the Barcelona tourist tax during our stay?

Yes. The Barcelona tourist tax is an official mandatory tax that must be paid directly by the guest during their stay. It applies throughout Catalonia, and the amount is €6.88 per person, per night, for a maximum of seven nights.

In addition, charging this tourist tax is also an indication that the holiday apartment and the agency managing the booking comply with current regulations.

How does the customer area work and what can I do there?

The guest area is an exclusive service for guests with a confirmed booking. Once your reservation has been completed, you will be able to access all the important information about your stay in Barcelona quickly and easily.

In your guest area, you will find the details of your apartment, access information, WIFI details, services available through the private concierge, and a guide with useful recommendations near your accommodation, such as bakeries, supermarkets, train stations, pharmacies and other helpful local services. You will also be able to contact us directly to resolve any questions before or during your stay.

Do you have special services available during our stay?

Yes. During your stay, you can enjoy CONCIERGE4YOU, our concierge service designed to offer you a more comfortable, personalised and complete experience in Barcelona.

Through this service, you can request options such as fridge restocking, restaurant bookings, tickets for activities in the city, babysitting services or private chef experiences in the apartment. We can also help you arrange other services during your stay and give you access to exclusive options available to our guests.

For more information, you can explore the options available through our concierge service. (Click here )

How is the security in the city?

In Barcelona, as in large European cities in tourist areas, we recommend taking into account basic security measures, monitoring personal objects, keeping belongings in view, to avoid problems.

To avoid any incident, It is very important to make sure of closing the doors and the windows of the apartment. If your apartment has a safe box, we suggest that you use it to store your personal items.

All of our apartments are covered by insurance that does not include the items of the guests. In case of damage or theft, You Stylish is not responsible in any case. If you prefer to be covered, we recommend you to take insurance for your stay.

What should you do in the event of theft during your stay in Barcelona?

If you are the victim of theft during your stay in Barcelona, you should contact us as soon as possible using our 24-hour telephone number. It is also important to go immediately to the nearest police station to file a report.

Although You Stylish is not responsible for the loss, damage or theft of personal belongings, we will help you throughout the process. Filing a police report is essential, especially if you have lost your passport or identity document, as it may be necessary for travelling back home. It may also help the authorities contact you if your belongings are later recovered.

Is there a walk-in reception for the customers?

Yes, we have front desk reception on site. Our staff will contact you a few days before your arrival to find out what time you will arrive. If you arrive outside the established hours, you can call at any hour to agree a new arrival time. We have 24 hours customer service to cover your needs. You Stylish accepts overnight guests*.

 

*View check-in policies around 9pm and 12pm.